All orders are processed within 5-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If a significant delay in shipment is expected for your order, we will contact you via email.
A notification email will be sent with tracking when the order has shipped.
packages typically arrive 10-14 days.
*Due to COVID19, the delivery system isn't fully functioning in some countries at the moment. You may need to wait a bit longer for receiving your parcel. Thank you for your understanding!
Update: Due to Covid-19 you may expect delays in your order.
Our delivery times are estimated only and are not guaranteed. They will
always be estimated in business days (this does not include
weekends/holidays). Once the packages are sent to our shipping provider,
arrival times are out of our control and in the hands of the shipping service
that has been selected.
FOAMBOX.ONLINE is not held responsible for:
- Mistakes made by Canada Post
- Wrong addresses were given by customers
- Damage to orders by postal service
- PO box issues
- Stolen packages after delivery (we do not recommend the Canada Post “safe drop” option)
If you have a specific question with respect to your shipment, please contact us at firstname.lastname@example.org and provide your order number.
FOAMBOX.ONLINE USE CANADA POST TO SHIP YOUR ORDER THROUGH SMALL PACKET INTERNATIONAL AIR (UNLESS OTHERWISE INDICATED BY YOUR SHIPPING METHOD) THIS CAN TAKE ANYWHERE FROM 8-21 BUSINESS DAYS DEPENDING ON YOUR LOCATION.
CUSTOMS, DUTIES & TAXES
INTERNATIONAL ORDERS SHIPPING OUTSIDE OF CANADA & THE U.S. MAY BE SUBJECT TO ADDITIONAL CUSTOMS, DUTIES, AND TAXES DETERMINED BY THE DESTINATION COUNTRY, ORDER VALUE, AND CONTENTS.
INTERNATIONAL CUSTOMS, DUTIES & TAXES ARE NOT INCLUDED IN PRODUCT PRICES AND/OR SHIPPING C. CUSTOMS, DUTIES & TAXES ARE THE BUYER'S RESPONSIBILITY UNLESS OTHERWISE STATED OR SHOWN AT CHECKOUT. TO DETERMINE THESE COSTS PLEASE CHECK WITH YOUR COUNTRY'S CUSTOMS OFFICE PRIOR TO PURCHASING. THESE ADDITIONAL FEES MAY BE REQUIRED TO PAY BEFORE OR UPON DELIVERY OF YOUR ORDER.