Return & Refund Policy

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If you are not entirely satisfied with your purchase, we are here to help.


Exchanges / Refunds for items other than press-on nails will be given up to 7 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase. 

In order to return an item, you must meet the following conditions

  • The return must be sent back within 14 days of the delivery date.

  • The item must be unused, unworn, and in resellable condition.

  • The item must be returned with its original packing. 


Please note that returns are NOT free.  You'll need to pay yourself to send back any unwanted items but please feel free to use the cheapest delivery service available in your country.

All the information you need to fill the form in can be found in your order confirmation email - be sure to fill this in correctly to avoid any issues with processing your return. Please contact our Customer Service team if you require a returns note to be emailed to you. Please make sure to always obtain proof of postage and keep this safe until you’ve received confirmation of your return, in case we need to see it later on. 

Parcels can take up to 21 working days to reach us and then the refund will land in your account within 5-10 working days once processed.

We are unable to refund your original or return postage costs unless the product is faulty/incorrect.

To start your return process please contact: You will receive a reply within 48 working hours. 


Unfortunately, we are unable to accept returns on press-on nails, but if you have any problem with your items, please contact us  to open up a conversation on how we may address your concern. We are always happy to help!